OMG HELP!

[Phedra]

i just tried to log onto both of my accounts and it says they both got banned(LM-17) What do i do?!

[Eron]

I would call SE asap and find out wth is going on. That and try to contact them online at the same time.

[Phedra]

Well now, i actually did just that. for anyone else with this problem, skip the online, person, they can't/won't help you and just wait on hold on the phone. Here's a copy of that worthless conversation:

You have been connected to SEI POL Chris F..
SEI POL Chris F.: Hello, Heather, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
Heather R: ok
Heather R: i'm on hold on the phone too, should i hang up?
SEI POL Chris F.: Not yet. I may not be able to help you today.
Heather R: ok
SEI POL Chris F.: May I have name on the credit card as well as the first and last 4 digits?
Heather R: Heather ------- XXXX - XXXX
SEI POL Chris F.: Unfortunately it appears the account was banned due to a chargeback on the credit card at one point. It could have been at any time during your membership.
Heather R: a chargeback? what does that mean? and why would it get me banned?
SEI POL Chris F.: It means your CC stopped working for us at some point. It's a new policy we implimented to identify the proper account holders.
SEI POL Chris F.: The bad news is I can not unban the account at this time.
Heather R: so how do i get it unbanned?
SEI POL Chris F.: The good news is you will probaly be able to be unbanned tomorrow of you call back.
Heather R: and how is that fair? credit cards expire? that would be the only reason, how do you stop a card from expiring?
Heather R: i don't understand why it would get you banned for something the credit card company does?
SEI POL Chris F.: It's something we are implimenting to stop Real Money Traders from stealing CCs and charging accounts. I wouldn't worry too much if I were you. You should get your account back tomorrow if you call back.
SEI POL Chris F.: I'm sorry I couldn't help you today.
SEI POL Chris F.: Are there any other issues I can assist you with right now, Heather?
Heather R: why do i need to call back? sorry to seem beligerant, but i've been a faithful customer for 5 or 6 years, i pay for 3 accounts, and i'm going to miss a ton of events tonight
Heather R: if it's something yall are doing, why cant yall fix it?
SEI POL Chris F.: I don't have any more information on the topic, and I'm sorry you won't be able to be online tonight. Is there anything else I can help you wiht
SEI POL Chris F.: We appreciate your business and would hope for your patience in this matter.
Heather R: no
SEI POL Chris F.: Thank you for contacting the PlayOnline Information Center. Please try back during our regular business hours. Our hours are Monday - Friday 9:00AM to 6:00PM PST.
Heather R: well this is no way to treat long standing customers
SEI POL Chris F.: Again I'm very sorry.
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!

An example of SE's GMs in top form Thank god i didn't hang up with their phone service. The person i spoke to on the phone was actually able to help me right away and took the ban off all my accounts, and was actually nice =p. Unfortunately i have to re-register all my accounts and their registration service is down right now Hope no one else out there has ever had their credit card expire or you better watch out, SE is out to get you!

[Phedra]

Well SE fails again. Apparently they broke their unban stick today and now i have to wait for them to fix it. Even if their registration services goes back up, because my account is an unbanned one, it requires special work to fix it. And gee, tomorrow and Wednesday their registration server is going to be having maintenance. So it looks like, unless SE gets off it's ass and actually fixes the problem BEFORE tomorrow, i am S.O.L. until Wednesday or Thursday.

[Zeropaul]

Well i do hope they help you Phedra asap and even if they cant asap I hope they can get you playing very soon.

[Circan]

Credit theft prevention through the use of credit monitoring if your account expires. I've got one credit card and it expires in 2013. So, for SE to even start to know someone using is my card for a fraudulent purchase, assuming I can't read my own statements, till 2013.
This method is pure genius. I gotta hand it to SE. Catching those pesky thieves in only four years sure is impressive.

(And yes, I am still alive...)

[Phane]

I wish I could tell you something positive, SE support agents have given me nothing but the worst support experiences I have ever had by far. I've contacted SE support on at least 4 issues that I can think of.

I'll put it as simply as I can:

I've NEVER EVER had ANY issue AT ALL resolved IN ANY WAY by contacting SE.

I wish I could say otherwise.